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COVID-19 Procedures

To Our New Outlook Counseling Clients:

To ensure the health and safety of our clients and our clinicians, New Outlook Counseling Center of Bloomington and Greenwood will be closed for “face to face” sessions and only be conducting teletherapy sessions until this healthcare concern subsides. It was a difficult decision but it is the right decision to best help in supporting our efforts to help discontinue the spread of this virus. 

New Outlook is using the program Vsee which is a HIPAA downloadable app for your phone, ipad or computer that will allow us to provide online HIPAA protected counseling services. We also recommend the app Google Duo as a back up . While teletherapy is not the most preferred type of psychotherapy service, we do feel that this is the responsible way at this time.  

To arrange teletherapy, contact the office as soon as possible prior to your session so that everything is in place to conduct your session. Once we have the documents in place, and you have ensured that you have downloaded the Vsee app, your therapist will send you an invite or add you to their contacts if you provide your user name. To download the app, go to your web browser and search Vsee download (https://my.vsee.com) and download the messenger app. Or wait for your clinician to send you an invite.

At this time most insurances are allowing for teletherapy services.

We would ask that you let us know as soon as possible about any changes so that therapy times can be open for all others needing these appointment times. Similarly, we hope to be able to provide ongoing services without interruption as long as our clinicians are well and do not need to care for a family member.  For more detail information on teletherapy and access click the teletherapy tab.

We truly value you, and appreciate your understanding in these difficult times. Together, we will all make it through this crisis!

New Outlook Counseling Center, Inc
Cheryl L Mansell, LCSW RPT
Owner and Therapist

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